Refund policy

RETURNS + EXCHANGES

Returns:

  • All Sales are final. We do not offer refunds or exchanges.

    If your product is defective or damaged (meaning unable to be used)  please email us at customerservice@wesubn.com. There might be slight imperfections to products such as a missing sequin or a loose string. These are things out of our control. 
    Damages and issues 

    Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will have 48 hours after product is received to report any damaged or defective merchandise. 

  • Refunds/ Exchanges

  • We do not offer refunds on any products

    In order for us to maintain the quality of our products, we will not accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.

Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY

Please Note:

  • that any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your order number is your proof of purchase and it must be presented for ALL discrepancies. This includes, missing and damaged items. You will need to upload a picture of the items received and email those along with the issue you are seeking to get resolved to customerservice@wesubn.com

Shipping fees are non-refundable.

Custom Fees:
These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee.

Cancellations: ALL CANCELLATION REQUEST SHOULD BE SUBMITTED VIA EMAIL 📧 ONLY!! ALL CANCELLATIONS WILL ACQUIRE A 15-20 % CANCELLATION FEE AS WE ARE NOT REFUNDED TRANSACTION FEES. AS A SMALL BUSINESS WE CAN’T AFFORD ANY UNNECESSARY LOSSES. 

Issues:
If there are any issues with your order after receiving, you will have 24-48 hrs to EMAIL US and let us know. No Exceptions. This is going to keep shipping cost and loss to a minimum and those low costs will benefit you!

Email:
customerservice@wesubn.com

Note:
Instagram & Facebook is not a form of email